The Right Price- Privacy and Cookies

PRIVACY & COOKIES

The Right Price is committed to ensuring that your privacy is protected

OUR PRIVACY POLICY

This privacy policy sets out how The Right Price uses and protects any information that you give The Right Price when you use this website.

The Right Price is committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Right Price may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23rd May 2012.

WHAT WE COLLECT

We may collect the following information:

Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or
offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such
sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rangecookershowroom.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Data Officer, The Right Price, 370 Rayners Lane, Pinner, Middx HA5 5ED.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

The Right Price is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Robert Guinn.

We may collect and process the following data about you: information that you provide by filling in forms on Our Site (rangecookershowroom.com), details of transactions you carry out through Our Site and of the fulfilment of your orders if you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; details of your visits to Our Site and the resources that you access.

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve Our Site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern to store information about your preferences, and so allow us to customise Our Site according to your individual interests to speed up your searches to recognise you when you return to Our Site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of Our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to Our Site.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or Euronics. Such staff maybe engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our servers. Any payment transactions will be encrypted and processed via our secure transaction partner, Sagepay. Where we have given you (or where you have chosen a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our Privacy Policy in the future will be posted on this page.

Last review: 18/2/2021

Range Cooker Showroom

5.0

Based on 61 reviews

review us on

Christopher Smith

15:33 14 Sep 24

Great independent range cooker retailer. Staff very knowledgable and go the extra mile to make sure you know what your buying is exactly what you want.

Andrew Williams

14:04 19 Jul 24

Very impressed with the variety and quality of the ranges on display at the Range Cooker Showroom. Tony had lots of time for all my questions and demonstrated an in depth level of knowledge about all the brands, helping me compare strengths and weaknesses between them. As he explained the market for range cookers is relatively small in the UK, only c.100,000 sold each year so to find a specialist shop like this on a high street is a rare thing.One of the many strengths of the Range Showroom is the fact that Tony also installs the ranges for his customers himself rather than leaving it to the manufacturer installation teams giving greater flexibility on timing but also giving him in depth knowledge of the workings and comparative qualities of each brand and model.I wholeheartedly recommend a trip to the Range Cooker Showroom if you're thinking of investing in a range to be able to get hands on experience of the ranges but mainly to benefit from Tony's detailed knowledge and excellent customer service.5-stars without hesitation.

Jo Loughton

21:54 26 Jun 24

Finding a showroom with a large number of range cookers to see is a rare thing! We made a special trip down to London and were very impressed with Roy and Tony's knowledge and experience. We paid very slightly more for a personal service which was well worth it. Being able to ring/email/text to a real human was a big bonus - it gave us confidence to buy our Bertazonni cooker which had variable reviews online. We needed Tony to return (which he did promptly) to tweak some wiring. Our cooker looks lovely and works well - just getting used to induction after using gas rings all my life!

Andrew Kennedy

20:22 09 Mar 24

Excellent service from point of sale to installation. A great team to buy from. Thoroughly recommended. ( oh and a lovely range cooker and extractor as well!)Update: A few months after the range was fitted we had a small intermittent issue with one of the gas rings. Once we’d contacted the Range Cooker Showroom they were brilliant. The repair was done a couple of days later ( as they had the part in stock it could have been even quicker). It’s a delight to find a company offering such good service. Issues can and will occur with any appliance. It’s how the supplier deals with it that is telling. These were great.Thanks again.Andrew

Julian Woodford

12:39 02 Mar 24

In summary, if you want to buy a decent range cooker, this is the place. Visit the showroom if you can. A family business, Roy and Tony could not have been more knowledgable and helpful to deal with. They were open and honest about the pros and cons of all the (many) models they stock, and stopped us making bad decisions on several practical issues we'd never have thought of. The delivery and installation service (and disposal of the old cooker) was seamless and worth every penny. Superb customer service and nice people. Couldn't recommend more highly!

Mary Richards

09:40 24 Jan 24

Fantastic knowledge of range cookers and other white good items. Friendly, efficient and accommodating. Delivery and installation was a breeze, particularly given the lower ground floor location of the kitchen.

Julian Adcock

13:46 04 Dec 23

Tony and Roy know what they're talking about, and are honest and friendly with it. I spent well over an hour talking with them about my new induction range before purchase, talking through the right model and how it would work with our electrics. They know their cookers inside-out. I was tempted to buy the same item cheaper online but am glad not to have done that, as what you get with the service (and excellent installation), is not the same, so well worth the money. Thank you both.

Tim Higham

20:22 08 Nov 23

Good knowledge and customer care.

wm glass

13:40 18 Sep 23

Took delivery of my lovely range on Saturday. Very efficient, professional and pleasant service. Old school standards, the competition should take note.

CWA

12:38 16 Sep 23

Tony and Roy are absolutely at the top of their game, customer service is excellent, the fitting was highly professional and we are very happy with the result.They even went above and beyond to fit around an awkward plumbing pipe without fuss.

Mark Smith

12:39 09 Sep 23

Excellent service from knowledgeable people. Installation really professional and time taken to get it right rather than the high st big names who do it all in 20mins and leave the customer to sort the issues.Cannot fault the service we received from start to finish and cannot recommend highly enough.Many thanks

Fr Glen Thomas SSC

08:16 03 Aug 23

Superb knowledge and after sales service. Very happy with our new range cooker. Ask for Tony, he really knows what he's talking about.

Paul Clark

17:36 30 Jul 23

Excellent shop. good old fashioned service. Who wants to give all that up to save a couple of quid buying online with no service or advice.

Jonathan MacKenzie-Bayfield

19:24 03 May 23

Buy your range from Roy and Tony. Tony was extremely helpful and flexible for install. Don't go to a big retailer and get mucked about on their terms.

Rebecca Peters

08:03 23 Apr 23

I bought a range cooker and fisher and Paykel fridge freezer. Prices were competitive delivery was great with those delivering happily removing the fridge freezer doors to fit it past the doorway into my kitchen. There was a small problem with a noisy fan in one of the ovens and Roy quickly arranged for this to be fix with no cost. I dealt with both Roy and his son and they are experts and so helpful and this will be my go to place should I need anything like this in the future. Thank you!

Michael Norman

19:50 06 Apr 23

Excellent service from Tony and colleague. We needed to replace a 1000mm hood in a 30 year old fitted kitchen. Having found the replacement on line, we felt fortunate in finding a local store that would remove the old one and install the replacement. There were many issues to deal with and the end result exceeded our expectations. A great service from really nice guys.

Dave Catlin

15:54 30 Mar 23

Roy and Tony have a wealth of knowledge and experience in range cookers along with a large display in their shop. Made purchasing much easier. Very pleasant to deal with. Cooker arrived and was installed with no fuss. Would highly recommend.

Maisie Lawrence

12:42 19 Mar 23

I cannot recommend Tony and Roy highly enough. I bought a fridge and a range from them last year, the fridge arrived with a dent and they got straight onto the company and got it replaced for me. They also came and did a site visit and worked out how to get the large appliances into my small flat brilliantly. They were immensely helpful in advising me about what to buy, their knowledge is totally invaluable, and cannot be replaced by trying to figure it out oneself! Strongly strongly recommend, their lovely shop is easily accessed by the Metropolitan line, and if visiting in the summer, as I was, they have great air-conditioning. They have so many types of cookers and fridges that you can see in store and know everything about each of them. As another reviewer said – save yourself time, and don’t bother going anywhere else! I am so grateful to have found this wonderful, well-stocked shop with incredibly dedicated and very knowledgeable staff!

David Marshall

14:51 16 Feb 23

Would happily give 10 stars if I could. Tony (and Roy) are just amazing. Their honesty is refreshing. The showroom is crammed full of all the cookers we wanted to view. A no glitz no glamour approach even though the cooker are all top end brands. No hard sell, just a great family run business that knows their products literally inside out. Nothing was a problem to them. We had a minor issue with one of the burners and Tony came out to replace it and while he was here he even levelled off the cooker without us asking. We would of struggled to find the service that he provided anywhere else. A huge thank you for all your help.

Sonia Hackett

23:33 05 Jan 23

Big big thanks to Roy (and Tony) for all their advice when purchasing my new range cooker. They gave me plenty of precious time and when the cooker was chosen, stored it for me until such time as our build was ready to take delivery. I cannot thank them enough for all their help. It made for a very stress free experience - pre and post purchase, and cannot recommend them highly enough. Please don't waste your time going anywhere else - honestly - they are the very best!

paul edwards

08:43 16 Sep 22

Excellent. It was great to go to one shop and see a large and varied amount of range cookers. The advice in the shop was excellent and impartial. The fitting was 3 days later by one of the people in the store and was also excellent. Highly recommend buying from them.

dennis wheway

18:29 18 Jul 22

I recently bought a range cooker and extractor hood from Range Cooker Showroom. Tony was very knowledgeable, professional, helpful and friendly, both pre and post purchase. He went above and beyond to ensure we were well informed and satisfied at every stage. I can't recommend him and Range Cooker Showroom highly enough.

Nigel Adams

13:33 05 Feb 22

I found them very helpful and friendly, the fitting service was excellent, I have no problem recommending them, 5 Star Service

Pat M

21:17 18 Dec 21

Roy and Tony are real professionals who clearly value their trade and go to great lengths to make customers happy. They replaced my old Falcon range cooker in an awkward-to-get-to basement kitchen. Tony did a site inspection to make sure it could be done and a few weeks later turned up with a team of four, plus a certified gas engineer, to fit the new cooker. They had to dismantle parts to remove the old and to get the new cooker down a steep staircase which was not a problem for this team of specialists, who looked like they could dismantle and reassemble cookers with their eyes closed!I'm going on a bit because I had such a dreadful experience with the Aga company last year. They sent a couple of guys who said they were not told to remove the old cooker (despite my paying for this) and could not manage to deliver the new cooker to my kitchen in any case. I was going to give up.Roy, Tony and the Range Cooker Showroom team are courteous, efficient and deliver on their promises and I have no hesitation in recommending them.

A Brooks

09:59 27 Oct 21

I cannot speak highly enough of Tony at Range Cooker showroom. Nothing was too much trouble to ensure we got the cooker we wanted. We are thrilled with it. The service they provide could not be bettered. We will always use them and would highly recommend . Thank you

Doris Boyd

10:11 08 Oct 21

Very helpful and friendly team.Took time to advise on the basis of a lot of experience and product knowledge.Delivery was quick and went smoothly.Thank you!

Michael Camilleri

11:07 30 Jun 21

Highly recommended. They take care of everything. Very courteous and helpful.

Richard Whybrow

17:38 07 Apr 21

Was delighted to see a huge selection of range cookers, second to no other retailer we had visited!Roy knows his stuff and listened to our requirements and pointed us to the perfect stove!Delivered and installed with care and attention to detail, ensuring a perfect flush installation.Unfortunately the stove developed a fault and again the support and service in getting it resolved, from Roy was exemplary!If you are looking for a competitive price with a personal, knowledgeable service then I would highly recommend the Range Cooker Showroom.Top tip! Ask about their extended warranty!